Effective Date: July 14, 2026

At Imperfectleigh Crafted, every product is handmade in small batches with care and attention to detail. Because our products are handcrafted slight variations are expected and part of the character of the product.

Please review the following refund and return policy carefully before placing an order.

Customers must contact Imperfectleigh Crafted within 3 days of confirmed delivery to report any issue with an order.

Requests submitted after the 3-day window may not qualify for review, replacement, exchange, or refund.

To review any return or damage claim, customers must provide:

• Clear photos of the issue
• A short video showing the issue when applicable
• Order number or proof of purchase

Failure to provide requested documentation may result in denial of the request.

Returns may only be considered for:

• Unused products and unopened products in their original condition and packaging.
• Products that are defective or materially different from what was ordered.
• Products that arrive damaged during shipping

For safety and quality reasons, products that have been opened, used, melted, warmed, activated, or otherwise put into use are not eligible for return unless the product arrived defective or damaged. 

Due to the handmade nature of our products, the following are not considered defects and are not valid reasons for returns or refunds:

• Wax discoloration, frosting, or normal texture changes
• Minor scratches, dents, bumps, or surface imperfections
• Label bubbling, slight lifting, or minor placement differences
• Small imperfections or variations in handmade vessels
• Slight color or appearance variations between batches
• Natural fragrance or color variation between batches
• Minor variations in handmade or hand-finished products
• Normal changes in appearance that occur during intended product use
• Differences in fragrance strength or longevity based on product type, room or vehicle size, airflow, temperature, warmer or device type, or other environmental conditions
• Individual scent-strength preferences
• Personal dislike of a fragrance

These characteristics may occur with handcrafted, small-batch products and do not by themselves indicate that a product is defective.

Scent experience is highly personal and subjective.

Refunds will not be issued because a customer dislikes a fragrance or expected a scent to smell different.

However, Imperfectleigh Crafted may allow a scent exchange on a case-by-case basis.

For approved scent exchanges:

• Customers are responsible for all shipping costs
• Returned items must meet unused condition requirements
• Exchange approval is at the discretion of Imperfectleigh Crafted

We strongly encourage customers to try lower-cost products, such as wax melts or sample options when exploring new fragrances before purchasing larger or higher-priced products. 

If an item arrives damaged during shipping, customers must contact Imperfectleigh Crafted within the required 3-day window and provide photos/videos of:

• Packaging
• Shipping box
• Damage to the product

Approved damage claims may qualify for replacement or store credit.

If a return or exchange is approved:

• Customers are responsible for return shipping costs unless returning a damaged item or otherwise stated
• Original shipping costs are non-refundable for anything other than damaged items
• Imperfectleigh Crafted is not responsible for lost return packages

Approved refunds, if applicable, will be processed back to the original payment method within a reasonable processing timeframe.

Refund approval is determined on a case-by-case basis.

For return requests or order concerns, please contact:

Imperfectleigh Crafted
Prescott, Arizona, USA
Email: imperfectleighcrafted@gmail.com